Privacy Policy

JKJ92 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all users who access or interact with our online casino and sports betting services via jkj92.cam. This Privacy Policy describes the categories of personal data we collect, the purposes for which that data is processed, the parties with whom it may be shared, and the rights you hold as an individual data subject.

By registering an account, making a deposit, placing a wager, or otherwise using any service provided by JKJ92, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

For the purposes of this Privacy Policy:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, email address, phone number, IP address, device identifier, and financial account details.
• "Data Subject" means the natural person to whom personal data relates — in this context, you, the registered user or visitor of JKJ92.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, and deletion.
• "Data Controller" means JKJ92, which determines the purposes and means of processing personal data collected through the platform.
• "Third Party" means any entity other than you and JKJ92 that may receive or process your personal data as part of service delivery.
• "Cookies" means small text files placed on your device by the JKJ92 platform to support functionality, analytics, and personalisation.

JKJ92 collects and processes the following categories of personal data in connection with the operation of the platform and the provision of our services to Malaysian players:

JKJ92 collects personal data through the following channels and mechanisms:

• Direct submission: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Data collected automatically as you browse and interact with the platform, including cookies, server logs, and analytics tools.
• Payment processors: Transaction data shared by our payment service providers when you deposit or withdraw via methods including DuitNow, FPX, Maybank, CIMB, Touch 'n Go eWallet, GrabPay, and others.
• Identity verification providers: Data returned by third-party identity verification services used to confirm your identity and age as required under our responsible gambling obligations.
• Fraud and security services: Device fingerprinting and risk-scoring data generated by security tools used to protect the platform and its users.

JKJ92 processes your personal data strictly for the purposes described below. We do not process data beyond what is necessary for the purpose for which it was collected.

• Account management: Creating, maintaining, and administering your JKJ92 account, including verification of your identity and eligibility to use the platform.
• Service delivery: Processing bets, deposits, withdrawals, and providing access to games, sports betting markets, and live casino tables.
• Regulatory compliance: Fulfilling our obligations under anti-money laundering (AML) legislation, know-your-customer (KYC) requirements, and responsible gambling regulations.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, unauthorised access, and other security threats to the platform and its users.
• Customer support: Responding to your queries, resolving disputes, and providing multilingual support in English, Bahasa Melayu, and Mandarin Chinese.
• Responsible gambling monitoring: Monitoring gaming behaviour to identify patterns consistent with problem gambling and fulfilling our obligations to offer self-management tools.
• Platform improvement: Analysing aggregated usage data to improve platform performance, user experience, and game offering.
• Marketing communications: Sending promotional offers and updates to users who have opted in to receive such communications. You may withdraw consent at any time.

JKJ92 processes personal data only where a valid legal basis exists under applicable data protection law. The legal bases relied upon are as follows:

• Contractual necessity: Processing is necessary to perform the contract between you and JKJ92 — i.e., to provide the gaming services you have registered to use.
• Legal obligation: Processing is required to comply with AML, KYC, responsible gambling, and other regulatory requirements applicable to JKJ92's operating licence.
• Legitimate interests: Processing for fraud prevention, platform security, and the improvement of services, where such interests do not override your fundamental privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided freely given, specific, and informed consent. Consent may be withdrawn at any time.

JKJ92 does not sell your personal data. We may share your data with the following categories of recipients strictly as necessary to operate the platform and fulfil our legal obligations:

• Payment service providers: Including DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, Touch 'n Go eWallet, GrabPay, Boost, and cryptocurrency processors — to process your financial transactions.
• Identity verification providers: Third-party KYC services that verify your identity, age, and address as part of our onboarding and compliance processes.
• Fraud prevention and security services: Service providers that help detect and prevent fraudulent activity on the platform.
• Game and technology providers: Platform infrastructure providers and game studios that supply the software powering our casino and sports betting products.
• Regulatory and law enforcement authorities: Where required by law, court order, or applicable regulatory authority, JKJ92 may disclose personal data without prior notice.
• Professional advisers: Auditors, legal counsel, and financial advisers, subject to binding confidentiality obligations.

JKJ92 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law or regulation. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, as required by AML regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Support communications: Retained for three (3) years following the resolution of a query or dispute.
• Marketing preferences: Retained until you withdraw consent or request deletion.
• Technical and log data: Typically retained for twelve (12) months, unless a longer period is required for fraud investigation or legal proceedings.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Anonymised data may be retained indefinitely for analytical purposes.

JKJ92 implements a comprehensive suite of technical and organisational security measures to protect personal data against unauthorised access, loss, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive personal data stored on JKJ92 infrastructure.
• Role-based access controls limiting internal data access to authorised personnel only.
• Regular security assessments, penetration testing, and vulnerability scanning of platform infrastructure.
• Two-factor authentication (2FA) available for all registered accounts.
• Incident response procedures to detect, contain, and notify relevant parties in the event of a data breach.

The JKJ92 platform uses cookies and similar tracking technologies to operate core platform functionality, monitor performance, and — with your consent — personalise your experience. The following cookie categories are used:

You may manage or withdraw cookie consent at any time through your browser settings or the cookie preference centre accessible via the platform. Note that disabling certain cookies may affect your ability to use some features of JKJ92.

As an individual data subject, you hold the following rights in relation to the personal data processed by JKJ92. To exercise any of these rights, please contact us via the details in Section 15 below. We will respond to all verified requests within 30 calendar days.

• Right of Access: You have the right to request a copy of the personal data we hold about you, together with information about how it is processed.
• Right to Rectification: You may request that inaccurate or incomplete personal data held by JKJ92 be corrected or updated without undue delay.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent. Note that this right is subject to overriding legal retention obligations.
• Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to Data Portability: Where processing is based on consent or contractual necessity, you may request that we provide your personal data in a structured, machine-readable format.
• Right to Object: You have the right to object to processing based on legitimate interests or for direct marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred prior to the withdrawal.

Parents and guardians who believe their child may have accessed or registered with JKJ92 are asked to contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

JKJ92 operates as an international platform, and your personal data may be transferred to, stored in, or processed in countries outside Malaysia in connection with our platform operations, third-party service providers, and technical infrastructure.

Where personal data is transferred internationally, JKJ92 implements appropriate safeguards to ensure that the data receives a level of protection consistent with applicable international data protection standards. Such safeguards may include contractual data processing agreements with the relevant recipients.

JKJ92 reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, regulatory requirements, or our data processing practices. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of the JKJ92 platform following the posting of any revised Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically to remain informed about how we protect your data.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by JKJ92, please contact our dedicated support team through any of the channels below. We respond to privacy-related enquiries within 30 calendar days.

Our support team is staffed with agents who can assist in English, Bahasa Melayu, and Mandarin Chinese, covering the full diversity of our Malaysian user base across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and beyond.